RTS Services Timeline
Service delivery timelines under the Right to Service Act
Commitment to Citizen Excellence
HSVP stands proudly among the top departments in Haryana for the highest number of services notified under the Right to Service (RTS) Act. We are committed to transparency, efficiency, and time-bound delivery of services to our citizens.
In recognition of our consistent efforts and effective implementation of these citizen-centric services, HSVP was honored by the Hon'ble Governor of Haryana on 9th April 2026. This recognition underscores our dedication to improving the ease of living for all allottees.
Hon'ble Governor of Haryana presenting recognition to Dr. Chander Shekhar Khare, IAS, Chief Administrator, HSVP.
| Sr. No. | Notified Service Name | RTS Timeline | Designated Officer | FGRA | SGRA |
|---|---|---|---|---|---|
| 1 | Transfer Permission Letter includes:- Transfer Permission Letter -with GPA | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter in Death case | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter –Death (Under Mortgage) | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter –family | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission letter-Family (Under Mortgage) | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter –Bank (Auction) | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter-Will | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter-Will (Under Mortgage) | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter Family(with Conveyance deed) | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent floorTransfer Permission Letter | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent Floor Transfer permission Family | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent FloorTransfer Permission – Family (with conveyance deed) | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent FloorTransfer Permission – Will | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent Floor Re-Allotment Letter | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent FloorTransfer Letter in Death case | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent Floor Transfer Permission Letter with GPA | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 2 | Transfer Permission Letter with Court Decree [in cases of Serial Number 1 (ii), (x) and (xvii)] | 12 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter in Death case (Court Decree) | 12 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Independent floorTransfer Permission Letter (Court Decree) | 12 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| - | Transfer Permission Letter (Court Decree) | 12 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 3 | Cancellation of Transfer permission | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 4 | Issuance of Allotment letter | 15 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 5 | Re-Allotment Letter | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 6 | Conveyance Deed | 7 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 7 | Mortgage | 6 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 8 | De-Mortgage | 4 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 9 | Issuance of User ID and Password (i) In death case (ii) In will case | 6 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 10 | Non-encumbrance Certificate | 6 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 11 | OC Certification (Residential) | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 12 | OC Certification (other than Residential) | 10 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 13 | Floor-wise Registration (Division of propertyResidential) | 7 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 14 | Floor wise Registration (Division of property- other than residential) | 7 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 15 | Surrender and refund of Plot | 5 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 16 | Change of number of membership of GHS sites (Cooperative Society) | 12 Days | Administrator (HQ) | Chief Administrator | Administrative Secretary (TCP) |
| 17 | Change of membership | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 18 | Change the size of dwelling units in GHS | 12 Days | Administrator (HQ) | Chief Administrator | Administrative Secretary (TCP) |
| 19 | Lease Deed | 13 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 20 | Issuance of Possession Certificate | 3 Days | Junior Engineer (Survey) | Sub Divisional Engineer (Survey) | Estate Officer |
| 21 | Fresh Building Plan (Residential) | 6 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 22 | Fresh Building Plan (other than Residential) | 10 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 23 | Revised Building Plan (Residential) | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 24 | Revised Building Plan (other than Residential) | 10 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 25 | Site Demarcation | 4 Days | Junior Engineer (Survey) | Sub Divisional Engineer (Survey) | Estate Officer |
| 26 | DPC Certification | 5 Days | Junior Engineer (Survey) | Sub Divisional Engineer (Survey) | Estate Officer |
| 27 | Revalidate Building Plan | 8 Days | Estate Officer | Zonal Administrator | Administrator (HQ) |
| 28 | No Dues Certificate | 6 Days | Concerned AEO/A.O./Sr. A.O. | Estate Officer | Zonal Administrator |
| 29 | Repair of Water Line | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 30 | Low Pressure (Water Supply) | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 31 | Removal of blockage of Sewer Line | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 32 | Repair of Manhole (Sewerage) | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 33 | Removal of blockage of SWD Line. | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 34 | Repair of Manhole (SWD) | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 35 | Cleaning of road/ berm | 5 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 36 | Repair of Pot hole (Roads) | 10 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 37 | Repair of street light (Electrical) | 3 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 38 | Routine Maintenance of Park (Horticulture) | 7 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 39 | Routine Maintenance of Green Belt and Road side plantation. (Horticulture) | 7 Days | Junior Engineer | Sub Divisional Engineer | Executive Engineer |
| 40 | Water Connection | 5 Days | EXEN/SDE Concerned | SE | Zonal Administrator |
| 41 | Sewerage Connection | 10 Days | EXEN/SDE Concerned | SE | Zonal Administrator |
| 42 | Change in spelling of name | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 43 | Name change after marriage | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 44 | Name change after divorce | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 45 | Name change after re-marriage | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 46 | Gender updation in plot memo | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 47 | Marital status updation in plot memo | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 48 | Date of spouse death updation in plot memo | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 49 | Mobile updation | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 50 | Email updation | 5 Days | Deputy Superintendent of the Estate Office concerned | Estate Officer | Zonal Administrator |
| 51 | Refund Application (i) Administrative Fee for all transfer permissions (ii) Malba Fee (iii) Double Payment, Extra Payments (iv) Waiver in case of decreased area | 7 Days | Estate Officer concerned | Zonal Administrator | Administrator (Head Quarter) |
| 52 | Request for copy of documents | 4 Days | Deputy Superintedent concerned | Estate Officer concerned | Zonal Administrator |